Returns and refunds
We want you to be happy with your order. You may request a return within 14 days after delivery.
To be eligible for a return, the item must be unworn, unused, and in its original condition. Please contact us at kroonkeith@gmail.com before sending anything back so we can provide return instructions.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact us within 30 days of delivery and include your order number and clear photos. Where the issue is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.
Change of mind and sizing
For approved returns that are not due to a defect or our error, return shipping costs are the responsibility of the customer. Original shipping charges are not refundable unless required by law.
Refund timing
Once we receive and inspect an approved return, we will notify you of the outcome. Approved refunds will be sent to the original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.
Exceptions
Personalized or custom made items, gift cards, and items that have been worn, washed, damaged after delivery, or returned outside the approved return process may not be eligible for return unless applicable law requires otherwise.
This policy does not limit any mandatory consumer rights that apply in your country of residence.